Shipping policy

Effective Date: October 2026

1. Shipping Locations

We currently ship orders throughout New Zealand, Australia and limited other destinations.

2. Processing Time

Orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Timeframes

Standard delivery typically takes 2–5 business days, depending on your location. Rural deliveries may take longer.

4. Shipping Rates

Shipping within New Zealand is a flat rate of $9.95 NZD per order. Orders over $100 NZD ship free within New Zealand. Shipping to Australia and other destinations is calculated at checkout.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order using the link provided.

6. Delivery Issues

If your order hasn’t arrived within the expected timeframe, please contact us at support@lifeguardhealth.co.nz. We will do our best to assist you.

 Lifeguard Health is not responsible for delays caused by couriers, weather, or incorrect delivery information.

7. Address Accuracy

Please ensure your shipping address is accurate at the time of checkout. We are not responsible for orders delivered to incorrect or incomplete addresses.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery. We may offer a replacement or refund after reviewing the case.

9. Contact Us

For any questions about shipping, please reach out to:

📧 support@lifeguardhealth.co.nz